Terms and Conditions

Welcome to XTechnoSys Deep IT Solutions. These Terms & Conditions govern your use of our website, products, digital services, software solutions, and professional services.

By accessing our website, submitting an enquiry, purchasing our services, making a payment, or engaging XTechnoSys Deep IT Solutions for any project or service, you agree to these Terms & Conditions.

1. Our Services

XTechnoSys Deep IT Solutions provides IT, digital, marketing, automation, and technology solutions. Our services may include:

• Website Designing & Development
• Domain & Hosting
• Logo & Branding
• Graphics Designing
• SEO & Digital Marketing
• Google Ads Management
• Facebook & Instagram / Meta Ads Management
• Social Media Marketing
• WhatsApp API & Broadcasting Solutions
• CRM & Lead Management
• AI Chatbots & AI Automation
• Business Automation
• Software and Web-Based Solutions
• Technical Support & Maintenance
• Customized IT and Digital Solutions

The exact services, deliverables, pricing, timelines, and project requirements will be as specified in the applicable quotation, proposal, invoice, agreement, or written communication accepted by the client.

2. Client Responsibilities

The client must provide accurate and timely information, content, images, logos, credentials, access permissions, approvals, and other materials required to provide the services.

Any delay in providing required information, access, content, or approvals may affect the project timeline.

The client is responsible for ensuring that all content, images, databases, trademarks, customer information, contact lists, and other materials supplied to us are legally owned, licensed, or authorized for use.

3. Pricing & Quotations

All quotations are based on the scope of work discussed at the time of quotation.

Additional features, modifications, revisions, integrations, customizations, or services outside the agreed scope may involve additional charges.

Third-party charges such as domain registration, hosting, advertising spend, WhatsApp/Meta charges, APIs, plugins, software subscriptions, SMS, email services, payment gateway charges, and other external services may be charged separately unless specifically included in the quotation.

4. Payment Terms

The applicable payment terms will be specified in the quotation, proposal, invoice, or service agreement.

Work may commence after receipt of the required advance payment.

Where payments are divided into milestones, the applicable payment must be completed before the corresponding stage or continued service.

In case of overdue payments, we reserve the right to pause work or suspend applicable services until outstanding payments are cleared, subject to the applicable agreement and law.

5. Cancellation & Refunds

Payments for work already completed, initiated, customized development, design, consultation, setup, configuration, advertising management, automation implementation, or other services already performed may be non-refundable to the extent permitted by applicable law and the applicable service agreement.

Third-party charges already incurred on behalf of the client may also be non-refundable.

Any specific refund or cancellation terms mentioned in the client’s quotation, proposal, invoice, or agreement will apply to that engagement.

6. Website & Software Development

Project timelines are estimates and depend on timely receipt of content, information, approvals, credentials, feedback, and payments from the client.

Features or functionality not included in the agreed scope will be treated as additional requirements and may involve additional charges.

After final approval and delivery, substantial modifications or additional features may be treated as new work.

7. Digital Marketing & Advertising

Digital marketing services may include campaign setup, management, optimization, creative assistance, lead generation, and related services.

Marketing performance depends on several factors beyond our control. Therefore, unless specifically agreed in writing, we do not guarantee:

• A specific number of leads
• A particular cost per lead
• Specific sales or revenue
• A specific conversion rate
• Guaranteed Google rankings
• Guaranteed return on advertising spend
• Approval of advertisements or advertising accounts

Advertising platforms such as Google and Meta operate under their own policies, algorithms, review systems, and account restrictions.

8. Advertising Budget

Advertising or media spend paid to platforms such as Google, Facebook, or Instagram is separate from our service or management fees unless specifically stated otherwise.

The client is responsible for the advertising budget and applicable platform charges.

9. WhatsApp API & Automation

WhatsApp-related services are subject to the policies, technical requirements, pricing, approvals, messaging restrictions, and other conditions of WhatsApp, Meta, and applicable technology providers.

Clients are responsible for obtaining appropriate consent and complying with applicable laws and platform policies when communicating with their customers.

We do not guarantee approval of WhatsApp accounts, templates, business verification, phone numbers, messaging limits, or other services controlled by third-party platforms.

10. CRM, AI Chatbots & Automation

CRM, AI Chatbots, and automation systems are designed to assist businesses with lead management, communication, follow-ups, and operational processes.

The client remains responsible for reviewing the suitability and accuracy of automated communications.

AI-generated responses may occasionally be incomplete or inaccurate. Important business, financial, legal, medical, or other sensitive decisions should not rely solely on AI-generated information.

11. Third-Party Services

Our services may depend upon or integrate with third-party platforms and services, including Google, Meta, WhatsApp, hosting providers, domain registrars, payment gateways, API providers, CRM platforms, email services, cloud providers, and other technology vendors.

Changes, downtime, account restrictions, policy changes, pricing changes, technical failures, or discontinuation of third-party services are outside our reasonable control.

12. Domain & Hosting

Domain names and hosting services are subject to availability and the terms and policies of the applicable third-party provider.

Clients are responsible for timely renewal of domains, hosting, SSL certificates, email services, and other subscriptions.

Failure to renew services on time may result in interruption or loss of service.

13. Intellectual Property

Unless otherwise agreed in writing, XTechnoSys Deep IT Solutions retains ownership of its pre-existing software, tools, frameworks, templates, systems, methodologies, know-how, and proprietary technology.

Ownership or licensing rights relating to custom deliverables will be governed by the applicable quotation, proposal, invoice, or agreement.

Third-party software, fonts, stock images, plugins, themes, APIs, and other licensed materials remain subject to their respective license terms.

14. Confidentiality

We will take reasonable measures to protect confidential business information provided by clients.

We will not intentionally disclose confidential information to unauthorized parties except where required to provide the service, comply with applicable law, or where disclosure has been authorized by the client.

Clients are responsible for protecting passwords, API credentials, account access details, and other sensitive information provided to them.

15. Privacy & Data

Personal information collected through our website and services will be handled in accordance with our Privacy Policy and applicable laws.

Where our services process customer or lead information on behalf of a client, the client remains responsible for ensuring that collection and use of such information is lawful and appropriately disclosed to the relevant individuals.

16. Service Availability

We aim to provide reliable services but cannot guarantee uninterrupted availability of websites, hosting, APIs, automation systems, CRM systems, messaging platforms, or third-party integrations.

Maintenance, technical failures, internet problems, third-party outages, security incidents, or circumstances beyond our reasonable control may temporarily affect services.

17. Limitation of Liability

To the maximum extent permitted by applicable law, XTechnoSys Deep IT Solutions shall not be liable for indirect, incidental, special, or consequential losses arising from the use or inability to use our services, except where liability cannot legally be excluded.

Specific projects may have additional liability provisions in their applicable service agreement.

18. Prohibited Use

Clients must not use our services for unlawful, fraudulent, deceptive, abusive, spam-related, infringing, or otherwise prohibited activities.

Clients must comply with applicable laws and the policies of third-party platforms used in connection with our services.

We reserve the right to refuse or discontinue services where we reasonably believe that the services are being used unlawfully or in violation of applicable platform policies.

19. Support & Maintenance

Free support, maintenance, revisions, updates, or technical assistance are limited to what is specifically included in the purchased service or project scope.

Ongoing maintenance, content updates, integrations, modifications, and additional development may require a separate maintenance plan or additional charges.

20. Changes to These Terms

XTechnoSys Deep IT Solutions may update these Terms & Conditions from time to time to reflect changes in our services, business practices, or applicable requirements.

The latest version will be published on this website with the applicable updated date.

21. Governing Law

These Terms & Conditions shall be governed by the laws of India.

Any dispute relating to these Terms & Conditions or our services shall be subject to the jurisdiction specified in the applicable client agreement or, where no separate jurisdiction has been agreed, the courts having appropriate jurisdiction over XTechnoSys Deep IT Solutions’ principal place of business.