At XTechnoSys Deep IT Solutions, we aim to provide high-quality IT, digital marketing, software, automation, and technology services according to the requirements agreed with our clients.
Since many of our services involve customized work, third-party services, development time, configuration, and resources, our refund and cancellation policy is as follows.
1. General Refund Policy
Payments made for services are generally non-refundable once work, setup, development, configuration, consultation, campaign management, or service delivery has commenced, except where otherwise required by applicable law or specifically agreed in writing.
Before making payment, clients are encouraged to review the quotation, proposal, scope of work, deliverables, timelines, and payment terms carefully.
2. Advance Payments
Any advance payment made for a project reserves development time, resources, infrastructure, and other requirements for the client’s project.
Once work has commenced, the advance payment may not be refundable.
If a project is cancelled before work begins, any refund will be considered according to the applicable quotation or written agreement, after deducting any applicable costs already incurred.
3. Website & Software Development
For website, software, application, automation, CRM, or other customized development projects:
Payments for completed development work are non-refundable.
Payments for work already initiated may not be refundable.
Custom design, development, configuration, integration, and setup charges are generally non-refundable once the respective work has commenced.
If the client requests cancellation after development has started, charges may be calculated based on the work completed up to the cancellation date.
Third-party costs already incurred on behalf of the client are non-refundable.
4. Digital Marketing & Advertising Services
Fees paid for digital marketing, SEO, social media management, Google Ads management, Meta Ads management, campaign setup, creative work, optimization, consultation, or related services are generally non-refundable once the service has commenced.
Advertising budgets paid to Google, Meta, or other advertising platforms are separate from our professional service fees and are subject to the respective platform’s policies.
Unused advertising balances, if any, may remain subject to the advertising platform’s rules and the specific client arrangement.
5. WhatsApp API & Automation Services
Setup, configuration, integration, automation development, CRM integration, chatbot development, WhatsApp API implementation, template configuration, and related service charges may be non-refundable once the work has commenced.
WhatsApp/Meta approval, account verification, messaging limits, template approval, account restrictions, or other platform decisions are controlled by third parties and are not guaranteed by XTechnoSys Deep IT Solutions.
Third-party charges already paid or incurred are generally non-refundable.
6. Domain & Hosting Services
Domain registration, domain renewal, hosting, SSL certificates, email services, and other third-party infrastructure charges are generally non-refundable once purchased or activated, subject to the applicable provider’s policies.
Clients are responsible for providing correct domain and account information and for renewing services before their expiry dates.
7. Graphic Design & Branding
For logo design, branding, graphics, social media creatives, video creatives, or other customized design services:
Once design work has commenced, payments may be non-refundable.
Where revisions are included, they will be provided according to the scope agreed at the time of purchase.
Additional revisions or changes outside the agreed scope may attract additional charges.
8. Consultation & Professional Services
Fees paid for consultations, strategy sessions, technical consultations, audits, setup assistance, training, or other professional services are generally non-refundable once the service has been provided or commenced.
9. Cancellation by Client
A client may request cancellation of a service by contacting us through our official communication channels.
Cancellation does not automatically create an entitlement to a refund.
Any refund, if applicable, will be determined based on:
Work already completed
Work already initiated
Resources allocated
Third-party costs
Service usage
Project stage
Terms agreed in the quotation, proposal, invoice, or service agreement
10. Delays Caused by Client
If a project is delayed because the client has not provided required content, information, approvals, credentials, access, feedback, or payments, such delay will not automatically qualify the client for a refund.
If a project remains inactive for an extended period because of the client’s delay, additional charges or revised timelines may apply.
11. Service Issues
If a client believes that an agreed service has not been delivered according to the approved scope, the client should contact us promptly with details of the issue.
We will review the matter and, where appropriate, attempt to correct or resolve the issue according to the agreed scope of work.
A service issue does not automatically qualify for a refund.
12. Third-Party Services
Some of our services depend on third-party platforms and providers, including but not limited to:
Google
Meta
WhatsApp
Domain registrars
Hosting providers
Payment gateways
API providers
Cloud platforms
Software providers
Refunds for third-party services are subject to the respective provider’s policies.
XTechnoSys Deep IT Solutions cannot guarantee or provide refunds for losses resulting from a third party’s policy changes, suspension, rejection, downtime, technical issues, pricing changes, or discontinuation of services, except where required by applicable law.
13. Refund Processing
Where a refund is approved, it will normally be processed through the original payment method or another mutually agreed method.
Any applicable transaction fees, payment gateway charges, third-party costs, or other non-recoverable charges may be deducted where legally permissible and applicable to the transaction.
The processing time may depend on the payment gateway or financial institution.
14. No Refund for Change of Mind
Once customized work or services have commenced, refunds will generally not be provided solely because the client:
Changes their mind
Changes their business strategy
Changes their requirements
Decides not to use the service
Finds another service provider
Does not use the completed service
Delays the project
Additional requirements may be handled as a separate paid service.
15. Exceptions
Nothing in this Refund & Cancellation Policy is intended to exclude or restrict any consumer rights or other rights that cannot legally be excluded or restricted under applicable law.
Where a specific written agreement provides different refund or cancellation terms, those terms will apply to the relevant service.
16. Policy Updates
XTechnoSys Deep IT Solutions reserves the right to update this Refund & Cancellation Policy from time to time.
The latest version will be published on this website with the applicable updated date.
