XTechnoSys Deep IT Solutions (“we”, “us”, “our”, or “XTechnoSys Deep IT Solutions”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, process, and protect information when you visit our website, contact us, submit an enquiry, purchase our services, or interact with our digital platforms and services.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how you interact with us, we may collect information such as:
Information you provide directly
Name
Mobile/telephone number
Email address
Business/company name
Business requirements
Website or social media details
Information provided through enquiry forms
Information provided through WhatsApp or other communication channels
Billing and transaction-related information
Any other information you voluntarily provide to us
Information collected automatically
When you visit our website, certain technical information may be collected automatically, including:
IP address
Browser type
Device type
Operating system
Pages visited
Approximate usage information
Referring website
Date and time of visits
Other technical information required for website security and analytics
2. How We Use Your Information
We may use collected information for purposes including:
Responding to enquiries
Providing quotations and proposals
Providing requested IT and digital services
Communicating with clients
Managing projects and service requirements
Providing customer support
Managing leads and customer information through CRM systems
Sending service-related notifications
Sending reminders and follow-up communications
Managing WhatsApp API and automation services
Improving our website and services
Understanding website usage and performance
Managing digital marketing campaigns
Preventing fraud, abuse, and unauthorized activity
Maintaining security
Complying with applicable legal requirements
3. Lead Forms & Enquiries
When you submit an enquiry or lead form on our website or through our advertising campaigns, the information provided may be stored and processed for the purpose of responding to your enquiry and providing relevant services.
Depending on the service involved, enquiry information may be transferred to our CRM, lead-management system, communication platforms, or other systems used to manage customer enquiries.
4. WhatsApp Communication
If you choose to communicate with us through WhatsApp, information shared through that communication may be processed for customer support, enquiries, service delivery, follow-ups, or other legitimate business purposes.
Where WhatsApp API or automation services are used, communications may be processed through applicable WhatsApp/Meta services and technology providers.
We do not use WhatsApp automation to override applicable platform rules or applicable consent requirements.
5. Marketing Communications
Where permitted by applicable law, we may use your contact information to send information about our services, offers, updates, events, webinars, or other relevant business communications.
You may request to stop receiving marketing communications at any time by contacting us or using an available unsubscribe/opt-out mechanism.
Service-related communications that are necessary for an existing service or transaction may still be sent where appropriate.
6. CRM & Lead Management
For our own business operations and when providing CRM or automation services to clients, information may be stored and processed through CRM, lead-management, automation, or customer-support systems.
We take reasonable measures to protect information handled through these systems.
Where XTechnoSys Deep IT Solutions processes information on behalf of a client, the client remains responsible for ensuring that the information has been collected and shared lawfully and that appropriate notices or consents have been provided where required.
7. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
Enable website functionality
Improve user experience
Understand website traffic
Analyze website performance
Maintain security
Measure advertising performance
Support marketing and remarketing activities where applicable
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.
8. Google & Meta Services
Our website and marketing activities may use services provided by third-party platforms such as Google and Meta.
These services may use cookies, pixels, tags, analytics, or similar technologies to measure website activity, advertising performance, or user interactions, subject to their respective policies and settings.
We do not control the privacy practices of these third-party platforms.
9. Third-Party Service Providers
We may use trusted third-party service providers to operate our business and provide services.
These may include:
Hosting providers
Domain registrars
CRM providers
WhatsApp/Meta services
Google services
Payment gateways
Email providers
Cloud platforms
Analytics providers
Advertising platforms
AI and automation platforms
Software and API providers
Such providers may process information as necessary to provide their respective services.
Where appropriate, we take reasonable steps to work with providers that maintain suitable security and privacy practices.
10. AI & Automation
Some of our services may use AI tools, chatbots, automation systems, or AI-powered platforms.
Information provided to an AI or automation system may be processed to provide the requested functionality.
We take reasonable measures when configuring such systems, but clients should avoid submitting highly sensitive or unnecessary personal information unless it is required for the relevant service.
AI-generated responses may not always be accurate and should not be treated as a substitute for professional advice where professional advice is required.
11. Payment Information
Where you make a payment for our services, payment information may be processed through the applicable payment gateway or financial institution.
We generally do not store complete payment card details on our own systems unless specifically required and legally permitted.
Payment providers may process your information according to their own privacy policies and terms.
12. Data Sharing
We do not sell your personal information as a standalone commercial product.
We may share information where reasonably necessary with:
Service providers assisting us with our business
Technology and software providers
Hosting and cloud providers
Payment providers
Advertising and analytics platforms
Communication providers
Professional advisors
Government authorities or law-enforcement agencies where legally required
Information may also be shared where you have specifically authorized us to do so.
13. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Therefore, while we make reasonable efforts to protect information, we cannot guarantee absolute security.
14. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, to provide services, maintain business records, resolve disputes, comply with legal obligations, or enforce agreements.
The retention period may vary depending on the nature of the information and the purpose for which it was collected.
15. Your Rights & Choices
Depending on applicable law, you may have rights relating to your personal information, including the ability to:
Request information about personal data we hold about you
Request correction of inaccurate information
Request deletion where legally applicable
Withdraw consent where processing is based on consent
Opt out of certain marketing communications
Raise concerns regarding our processing of your information
Requests may be subject to applicable legal requirements and reasonable verification of identity.
16. Children’s Privacy
Our website and services are not intentionally designed to collect personal information from children.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.
17. External Links
Our website may contain links to third-party websites, applications, social media platforms, or services.
We are not responsible for the privacy practices, content, security, or policies of third-party websites.
We recommend reviewing the privacy policy of any third-party website you visit.
18. Business Clients & Customer Data
If you engage XTechnoSys Deep IT Solutions to provide CRM, WhatsApp API, automation, lead management, hosting, software, or related services, we may process information belonging to your customers, leads, employees, or other users on your behalf.
In such cases, the client is responsible for determining the lawful basis for collecting and processing that information and for providing appropriate privacy notices and obtaining required permissions or consent.
Where necessary, additional contractual or data-processing terms may apply.
